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Terms and Conditions

Safety, Liability and Warranties


  • Our products are intended to be used with adult supervision. Please use common sense when handling our products.

  • InnovAID assumes no liability or responsibility for any kind of damage, expense, accident or injury to either individuals or property associated with the use of any products sold by InnovAID.

Return Policy

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Please inspect your order immediately upon receipt. Damaged or missing items or any other problems must be reported by phone, fax or e-mail within 28 calendar days of mailing or pick up.

  • Returned merchandise must be in the original condition accompanied by the original invoice.

Limitation of Liability


  • Our products are intended to be used with adult supervision. Please use common sense when handling products. The user of the product bears all risks. Any injury, costs or other problems associated with product use are the sole responsibility of the user.

Important Information

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Products can be dangerous if not used properly, so carefully follow instructions for use.Products sold are not intended to be used for solo play or to be used without adult supervision. Harm can result if sound judgement and common sense are not used.

  • Even with proper care and handling, products will wear. To avoid injury, inspect products on a regular basis so the products can be replaced in a timely manner.

Full-Year Limited Warranty

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We believe our products are of excellent quality and sound construction. During the first year, if you have any concerns about the product you received, please contact us. We will repair, replace or return the product provided that the reason for return is not normal wear and tear or improper use.

  • No guarantee or warranty is made against normal wear and tear. Even with proper care and handling, products will wear. Inspect products on a regular basis to avoid injury and to ensure that products can be replaced, if necessary, in a timely manner.
  • Do not use products for anything other than what was intended or modify products in any way.